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Cisco, IT
For group/class purchases and public K-12, please contact us.
Cisco IT support
$99.99 / year with a 7-day free trial
The Cisco Support certification course covers everything from troubleshooting from a help desk, to the specifics of hooking up a network drive. This course makes digital help accessible, easy, and fun. Follow along with our instructors while students join on a journey of pitfalls and success stories, whole on a mission to help solve the world’s digital struggles!
Instructor(s):
Juan Roque
Juan Roque Ledesma has spent the past six years working in cybersecurity, IT support, and technical education. His experience includes security operations, managed detection and response, software supply chain security, and curriculum development. Juan has worked with organizations such as Cybeats Technologies, Arctic Wolf Networks, and Novacoast, supporting initiatives related to SBOMs, MDR environments, SOC operations, and security compliance. He has also supported learners as a Cybersecurity Teaching Assistant at Devmountain and volunteers with Pathful Inc., where he introduces K–12 students to careers in IT, cybersecurity, and AI. Juan currently develops curriculum and serves as a subject matter expert for cybersecurity, AI, and IT Support certification content.
Teaches:
- Cisco IT Support Certification Course
Keith Stephens
A cybersecurity professional with 15+ years of IT experience and a Master’s in Cybersecurity and Information Assurance. Certified in Security+, CySA+, and PenTest. Taught and mentored IT professionals through CompTIA and Midlands Technical College while securing enterprise environments at BAE Systems and BlueCross BlueShield. Passionate about helping people and organizations strengthen their understanding of IT operations and security posture.
Teaches:
- Cisco IT Support Certification Course
Certification aligned:
Certification alignment: Cisco Certified Support Technician: IT Support
Transcripts and language:
English
Student resources
- Workbooks
- Module Assessments
- Video Questions
- Extra Resources
