Adobe Certified Associate (ACA)

Getting Extended Time for Individual Education Plans

If you have students who are part of an educational iInstitution who are allowed extended time by law for state exams (IEP, 504, etc.), then they will also get extended time for the ACA Exams… but you’ll need to invest some extended time to make sure students get what they need!


Please Note: THIS PAGE IS OUR ADVICE AND TIPS FROM EXPERIENCE, BUT WE DO NOT SPEAK FOR CERTIPORT. YOU WILL NEED TO CONFIRM THIS INFORMATION AND PROCESS WITH CERTIPORT DIRECTLY. 




1. Go Straight to the Source


OK- we’re great at developing fun curriculum, but this is far beyond our scope. We want to give you the best help we can, but there are so many variables we don’t want to misdirect or misinform anyone. Certiport’s page on Accommodations for Disabilities is your best reference point for details and help. This page is a guideline with some tips and tricks… but not the definitive resource. We’re just trying to help with some loose guidelines that should help, but you’ll need to rely on Certiport directly for details and specific answers.


2. Time and Paperwork


Two of my least favorite things- and things many designers kinda stink at… but that’s what you’re in for! Every school and district seems to have a different way of handling this- so get on this soon so you have time to get things done. You need to assume it takes Certiport about 10 days to do their part… so leave yourself some time to get your part done.


Our advice: Start the paperwork at least 30 days before you plan on beginning testing. 


3. Recruit Help.


Most schools and districts have a specific person who’s appointed to take care of student IEP records and can pull reports for you. Try to find who that is and enlist their help in the process. This person can help you find the information you need in your own school’s system or can point you in the right direction if they can’t get the info for you. It’s often the guidance counselor or database clerk for your school who can help you or point you in the right direction. You probably can’t handle this alone.


4. Get Organized.


This process can be daunting- especially for the organizationally challenged! Below are some tips from one of our newest team members, Jessica Campbell:


  • Have a record of student logins and passwords- We strongly recommend forcing a username/password convention or using the school’s system for usernames/passwords, but if you can’t, be sure to have student info recorded somewhere.
  • Have proof of diagnosis- You will also need to submit proof of their diagnosis. Go to the guidance counselor and ask for the paperwork that the parents have to submit in order to set up an IEP- sometimes this is a letter from a doctor. They also will accept the Certification of Disability form that attaches to the IEP. They won’t, however, accept the IEP itself, unless it includes the child’s diagnosis. Contact Certiport if you aren’t sure your documentation is appropriate.
  • Prefill forms to eliminate errors and problems- The form that students need filled out is the Exam Accommodation Request Form from Certiport. We strongly suggest filling these out for the students to eliminate problems so that all parents have to do is sign them.  If you want them to fill them out- they normally take twice as long to get back!
  • Make yourself the secondary email- The student’s email address used to sign up for their Certiport account MUST be email address #1. We strongly suggest making your email address email #2 so you also get a record and confirmation that the request is approved, and what the testing accommodations are so you can be sure to stay in compliance.
  • FAXES ONLY- These forms MUST be faxed, and can not be emailed. You can email for questions and such, but the official documentation MUST be faxed to the number on the bottom of Certiport’s form.
  • ACCOMMODATIONS EXPIRE– The accommodations EXPIRE after two years. If you teach students for multiple years, we recommend saving a copy of all the paperwork you send in, so that in two years you don’t have to hunt everything down all over again.

The tips above are things that experienced teachers have learned over the years- but again, you must do the research and confirm the process with Certiport in case of a change or inaccuracies here. This page is only a guide to getting organized to prep the paperwork.. but actually prepping the paperwork is beyond the scope of this page and can vary based on location, legal/privacy issues, etc.


Quick Links for More Info:


Proctoring and Testing Center Tips

Proctoring the exams is a relatively painless process- but the process may vary based on your own school/district/testing center policies. This is a general guideline for teachers to make the process as smooth as possible for the students.




1. Sign up before testing day.


We STRONGLY recommend having students sign up for their Certiport account well in advance of testing day. We also STRONGLY recommend that you use a consistent username/password convention for all students. If they are assigned computer logins by the school- use those. No matter what, be sure you have a record of student username/passwords in case they forget. If they sign up on their own, have them write username and password on an index card and collect from them to use as a last resort. The LAST thing you want on testing day is a student getting anxious because they lose time waiting for a password reset!


Suggestion if you have to do this manually: 

USERNAME: Use their student number preceded with S. (Example: S123456789)

PASSWORD: FI, LI, MMDDYY (Example: RS040177 for Rob Schwartz born April 01, 1977)


2. Proctor username on board, temp password for the period.


Shout out to Brian Carlton at Ft. Lauderdale High for this awesome tip!


  1. On testing day, write your username on the board and have kids enter that when they’re getting ready to test.
  2. TEMPORARILY change your PROCTOR password to something quick and easy at the beginning of the testing period (Examples: 123, jkl, 111, ppp).
  3. Be sure to change it back after logging all the kids in!


This will save time as you can log in a student in about a second this way. I had up to 44 students in a class, and this saved me about a half hour on testing days! Use a different password every testing session to make sure you keep your account secure and ALWAYS change it back to a complex, secure password after each exam session.


3. Use Exam Groups. 


Exam groups really help in a couple of ways- but here are the main things:


– It ensures students select the right exam.

– It allows you to keep records of pass/fail forever (they fall off your reports after a year or two without them)


To set up exam groups, you need to have an elevated account in Certiport for your testing center, so this option may not be available to you, but I always used them and loved being able to print out a sheet for all students who passed an exam (or per teacher or period, depending how you set them up).


4. Jess’s Super Organized Tip


“Give the kids a custom ‘Certiport Login’ sheet. I keep a spreadsheet of all their usernames and passwords, then mailmerge it into another Word Doc that walks them through item by item how to log in to the test. The process of logging in can be confusing, especially for younger kids. So when each kid walks through the door, I hand them a customized sheet with their own information on it. I put my proctor username on that instruction sheet, so they can see it all more easily.”


Grab Jess’s Goodie Bag!


There MUST be more than this out there- these are just the basic tips I always used. Different locations have different policies, so you really need to be sure you have a handle on what’s required in your testing center (Florida schools have exceptionally strict policies beyond the Certiport policies, for example.) Be sure to check with your location for any specific policies or procedures for your students and do what you can to alleviate the stress for the kids on testing day!


If we can, we’ll expand on this section… but for now- this should get you started and if you have another tip- please leave it below!


Quick Links for More Info:


Student Tips for the Test

This page gives some quick tips for students before testing. It’s not comprehensive at all, but is a great start! If we can get permission from Certiport to use pictures of the screen- we intend to make this much more detailed and specific!



1. Reset simulation questions.


RESET THE QUESTION IF YOU POKE AROUND THE INTERFACE!! It’s OK to poke around… but after you find the right answer (or if you mess up), be sure to reset the question and just do exactly (and only) what you need to do to answer the question. If the sim shows you the right result, you did it right. If not, try another way or try again. Sometimes the sims can be a little picky.


2. If you’re not a fast reader, skip the scenarios.


Some of the questions are “scenario-enhanced,” meaning that there is a background story to give you a better picture of why you might be performing this task in real life. Often, the actual question is just a separate line under the “scenario” story. If you’re short on time or simply a slow reader, try skipping the scenario. If you don’t have enough information from the actual question, you can read the scenario… but many questions can be answered without the scenario.


Also, the scenario is exactly the same on every question- there are normally 5 questions for a scenario. You only have to read it once, but it’s there for review if you need it.


3. Mark for review… but sparingly.


If you encounter a question where you know the answer but it’s not coming to your mind at the moment- you can mark it for review and review it at the end. BUT- if you mark every answer for review, that’s the same as marking nothing for review. Use this very sparingly.


4. After reviewing a question, do not hit “next” or “back”.


After you review a question and answer it, DO NOT hit “next” or “back” buttons- click the one that takes you back to the overview. (What you see may be different if you’re using Console 8, the Mac launcher, or the old PC launcher). If you hit next or back and encounter another question, verify the answer for a multiple choice or matching, but if it’s a sim… see the next tip!


5. Redo any sim you go back to.


Anytime you go back to a simulation item, we STRONGLY recommend that you redo the question.  In theory, it shouldn’t reset the question if you don’t touch anything- but many of us who have been doing this a long time find that scores seem to seriously drop when simulations are reviewed but not touched/changed. This makes us think that sometimes it resets the question if you just go back to it- even if you don’t touch anything. (It shouldn’t… but computers often do things they shouldn’t!)


6. You know it or you don’t.


Don’t stare at a question thinking the answer will come to you. It’s a timed test. If you don’t know the answer, mark it for review and come back to it if there’s time… but don’t waste a bunch of time staring at a question you don’t know the answer to when you could be answering questions you DO know the answer to!!


We’re really hoping to get permission to go into more detail for this whole page and the associated video, possibly even make a series of tutorials to help students on testing day… but for now this is all we can do! We’ll add more when and if we can!


Quick Links for More Info:


Industry Exams

What’s covered in Industry Exams is dictated by the needs of industry, and this industry changes fast! This might explain why the ACA exams cover things you never have in class or even in earlier professional experience.




1. Industry says what’s important.


Industry exams are meant to measure if someone is employable with industry skills at the level of the exam (the ACA measures “entry level” performance). These standards are often higher than in classes or courses because the demand is that the industry gets what they want and need, not the student/employee. If industry turns a direction that creates demand for a new workflow- the industry exams must add that to the assessment.


This industry changes fast, and the exams attempt to keep up with the ever-changing industry needs for new hires. This may be why you are seeing new concepts, workflows, or tools that teachers never used or experienced before, even if you have industry experience.


2. Many Adobe apps cover many industries.


Another thing that may make the exams seem unusually difficult is that the exams try to cover the breadth of industries that use the application. For example- a Photographer, Ad Designer, and Social Media designer might all use Photoshop… but they’ll all have very different workflows, tools, and even document setup needs. Because of this- the exam may be testing for use in an industry/area that you’ve simply never experienced.


3. The MQC should just barely pass.


The exams are designed (in a perfect world) so that a minimally qualified candidate (MQC) should just barely pass. The MQC for the Adobe ACA is roughly defined as follows:


The Minimally Qualified Candidate (MQC) has approximately 100 hours of instruction and hands-on experience with the product, is familiar with product features and capabilities, as well as relevant career concepts.  The MQC is generally self-sufficient and able to apply knowledge of graphic design principles to perform basic or routine tasks involved in her or his job role with limited assistance from peers, product documentation and support services.  The MQC generally works in collaboration with colleagues or with supervision. Furthermore, the MQC will be able to answer most routine conceptual and applied questions about how to use the program and usually does not have to refer basic questions to others.


Keep in mind that this describes someone fully employable if they pass the ACA exams- they should be ready to hire and start working at a design firm- these are high standards!


The reason the ACA is valued highly by schools and employers, and in many institutions carries a weighted GPA or college credit, is that it is difficult to obtain- just like AP classes. This really is the standard of the ACA exams, and as a result they will be challenging. But with the proper training and a lot of hands-on experience students can handle this! But it’s hard… and it’s supposed to be.


Think about it this way- students don’t post on social media or get special recognition for passing a class final… but they do for Honors and AP classes. The ACA is the same way… and should be just as difficult and prestigious. 


Quick Links for More Info:


What's the Best Order to Cover the Applications?

When building a new program, testing centers often ask us which application of the six ACA exams is the best to start with. Of course there may be some factors on a particular campus that might make a specific program rise to the top, but aside from that… here are a couple tips:




1. Start with what you know.


If you already have a teacher who knows a program and is most comfortable starting with a particular application, we suggest starting with that. Teachers are the most valuable resource for programs, and the ACA teaching and testing center process has its own learning curve. If a teacher already knows a program well, start there and build off of that over time.


2. No preference? We suggest starting with Photoshop.


If there is no particular preference about the applications, we suggest starting with Photoshop. This program is the “base” certification for the second level ACA Specialist certifications across the board.

-ADOBE CERTIFIED ASSOCIATE VISUAL DESIGN SPECIALIST:Photoshop, Illustrator, Indesign

-ADOBE CERTIFIED ASSOCIATE WEB DESIGN SPECIALIST:Photoshop, Dreamweaver, Flash

(Video doesn’t have a specialist yet, but we suspect it will be Photoshop, Premiere, and AfterEffects if that exam gets built.)


Other than this, we really think this is a decision that is best made by the teaching staff involved with the students- they most have their fingers “on the pulse” of what their students enjoy and what they already know and can bring some existing experise to the program!


Quick Links for More Info:


ACATestPrep Quick Start Guide

One of the things we’re most proud of here is that our system integrates into existing curriculum easier than any other. There’s very little overhead and management with our system- it’s more like having an on-demand industry professional come in and lecture whenever you want! Here are some of our fave tips and tricks for the most effective and seamless integration into your classroom.




1. Professional Guest Speakers… EVERY. DAY.


ACATestPrep is modeled after the types of resources you’d use in the real world. Real-world, on-the-job learning or staff development in a workplace isn’t done with lessons, worksheets, and lesson plans. The real workplace is much more free-form and the burden is on the learner. We’re adding more “classroom friendly” tools like lesson plans and worksheets in the Teacher’s Lounge, but the actual curriculum is straight video learning. We do this on purpose to make our training just like professional learning platforms like Lynda.com, Udemy, etc.. or like many students AND professionals I know- YouTube!


2. Guide on the side like a real-world manager would.


This style of learning- sort of a flipped/self-paced hybrid- allows students to work at their own pace and take ownership of their learning. This way, teachers can focus on individual student needs since the majority of students will be able to just move forward at their own pace. I’ve been using this style of teaching personally for about 15 years now, after stealing the idea from one of the most amazing teachers I’ve ever met, Mike Skocko of the MacLab. What really sold me was that if students miss a class, were absent (physically or mentally), transfer in late, etc… they don’t miss a thing! Every minute of instruction is recorded; the instructors (the videos) have infinite patience to repeat themselves, review, or deliver the entire lesson again; and students proceed at their own pace. This approach lets the kids go at their own pace so no student feels rushed, and no student feels bored. 


3. Assess like real-world bosses/clients.


I’m a firm believer that practice alone does not make perfect. PERFECT practice makes perfect! Additionally, learning is not practice- it’s more akin to watching a documentary. If students aren’t following along- IN THE SOFTWARE– they’re not learning what they need to in order to be successful in industry and on the exams. They MUST complete projects in the software. Personally, that’s all I grade. Quizzes, worksheets, etc. can be extra credit… but the only thing an employer (or client) will “grade” is a successful project- so that’s all I grade as well! Fun ways to grade this work in the software can be Student Portfolios or Multimedia presentations that have students document their work. Otherwise, you can do weekly “job reviews” to discuss their progress, defend their work, and be a mentor to them on how to perform well in an annual review for a real job. Clients/bosses often compare your work to other professional examples… you can do the same with student work! 


Remember: The goal is not completing projects. The goal is passing the ACA exam. Try to do as much in class as possible to facilitate individualized learning so that the greatest number of your students are successful on the exams.


Everyone’s teaching style is different… but this is what we offer here at ACATestPrep and we don’t intend to be more like the competitive products (which are all very similar). We’re intentionally creating a new and different kind of curriculum to prepare students for the real world of design. It’s proven itself successful in classrooms and districts with the highest certification rates in the world, so we’re confident and we’re not going to change our form much! (If it ain’t broke, don’t fix it!)

We realize this style is not for everyone. If you prefer a more traditional set of instruction and learning materials- we have partnered with Adobe Press on a series of books directly targeting the ACA. It’s the only series from Adobe Press directly mapped to the ACA Objectives. You can check them out on Amazon or Adobe Press.


Quick Links for More Info:


Objective Order vs Learning Order

There are reasons that we don’t follow the order of the ACA objectives in our curriculum- it doesn’t make sense! The first Objective Domain is about working with clients and project planning, but you can’t do that effectively without knowing the software capabilities first.




1. Learning and working steps happen in opposite order.


The order you learn software and the order you work in are almost opposites. On the job, you’d meet with the client and understand their needs and wants first. But you can’t do that effectively unless you know the software and what it can do! You need to learn what the software can do and what your own skill level is before you can have an intelligent discussion about client goals and designing to specifications. We teach the objectives in the order that they occur naturally in the learning process… which sometimes aligns with objective order, but sometimes is completely opposite.


Example: You can’t learn how to effectively manage a Photoshop project until you understand Photoshop- we have to cover the objectives in a way that makes the most sense for the learner, not the employer/client. 


2. It’s a Mix.


Sometimes it makes sense to cover objectives in order. Each project generally covers objective domains 2-5 (in that order) throughout the process- but they’re covered over and over again in each project. Many of the Challenge lessons in our lesson plans would require that students work through all objectives in order- especially when it’s designing for someone else and getting their own images where client goals, copyright, and design concepts will come into play.


We understand that teachers want to have a good idea that all the objectives are covered. In our lesson plans (available in the teacher’s lounge for teachers only), we list the objectives covered in each lesson, but we don’t face that info to the students in the lessons- it’s distracting and the students generally don’t (and I suggest shouldn’t) care. Fun projects, student ownership of their own learning, and completing tasks that matter and make sense are the most effective way to ensure student engagement- and we’ll be sure every concept it covered!


Quick Links for More Info:




Our Delivery Style

If you’re not having fun learning… you’re doing it wrong! Our style in unapologetically fun and casual. Mostly that’s because we’re fun people who like to enjoy our day in the classroom, but there’s another reason as well… science!




1. You retain more when enjoying the learning.


This is pretty obvious with the recent surge in studies about brain science and human motivation. Dan Pink, Jane McGonigal, Mihaly Csikszentmihalyi, and Ken Robinson are some great authors to check out (click their names for TED Talks). If kids aren’t having fun in a class, they’re learning less than if they were.


2. Efficiency is ineffective.


Brain science research indicates that the “efficiency” model used in the past is ineffective. Giving the kids short, direct answers in an attempt to condense the knowledge to make it more accessible actually has the opposite effect. The jokes, sidebars, or tangents (many just fun stories) could easily be edited out, but the research shows that it results in much more engaged learners. The human brain is like a muscle. It doesn’t get stronger by lifting light loads− it needs a little challenge to trigger the “sticky” part of the brain. Great research in the books Make It Stick and Made To Stick.


3. The real world is real.


Nobody in the workplace talks like a polished presenter- especially creatives! Design is a creative, expressive industry. The people in it are creative, expressive people. Getting talked “at” in a stuffy, impersonal way forces the hearer to drift off. Keeping it light and fun makes it more engaging. Need proof? Look around at your next PD workshop with a “professional” and stiff delivery. But when the presenter is relaxed and the crowd is laughing, EVERYONE is paying attention!

 

We know our style isn’t everyone’s bag, but it WORKS. Students love our stuff- and as a result are engaged and you don’t need to threaten them to keep them engaged! Check out the feedback in the footer to see how well it’s working for students and teachers across the globe!


Quick Links for More Info:




What's the Best Order to Cover the Applications?

When building a new program, testing centers often ask us which application of the six ACA exams is the best to start with. Of course there may be some factors on a particular campus that might make a specific program rise to the top, but aside from that… here are a couple tips:




1. Start with what you know.


If you already have a teacher who knows a program and is most comfortable starting with a particular application, we suggest starting with that. Teachers are the most valuable resource for programs, and the ACA teaching and testing center process has its own learning curve. If a teacher already knows a program well, start there and build off of that over time.


2. No preference? We suggest starting with Photoshop.


If there is no particular preference about the applications, we suggest starting with Photoshop. This program is the “base” certification for the second level ACA Specialist certifications across the board.
-ADOBE CERTIFIED ASSOCIATE VISUAL DESIGN SPECIALIST: Photoshop, Illustrator, Indesign
-ADOBE CERTIFIED ASSOCIATE WEB DESIGN SPECIALIST: Photoshop, Dreamweaver, Flash
(Video doesn’t have a specialist yet, but we suspect it will be Photoshop, Premiere, and AfterEffects if that exam gets built.)


Other than this, we really think this is a decision that is best made by the teaching staff involved with the students- they most have their fingers “on the pulse” of what their students enjoy and what they already know and can bring some existing experise to the program!


Quick Links for More Info:


What do you do now that you're certified?

After you’ve successfully completed your ACA certification, what should you do?Here are a couple of tips:




1. Get your acclaim badge & post your pass.


If you have social media, LinkedIn, or an email, you can add your Acclaim badge to your signature or profile. This is a way to showcase what you’ve accomplished to potential employers. Make sure you tag Brain Buffet and say you got #certifiedwithBB!


2. Start building a portfolio.


A portfolio is a way to show future employers your capabilities. We recommend Behance.


3. Work towards a Specialist certification.


Once you’ve completed a program, the second level is the ACA Specialist certifications:

-ADOBE CERTIFIED ASSOCIATE VIDEO DESIGN SPECIALIST:Photoshop, Premiere Pro, After Effects

-ADOBE CERTIFIED ASSOCIATE VISUAL DESIGN SPECIALIST:Illustrator, InDesign, Photoshop

-ADOBE CERTIFIED ASSOCIATE WEB DESIGN SPECIALIST:Animate, Dreamweaver, Photoshop


Prepping for Testing Week

These tips will help ensure that you go into the test as prepared as possible. The testing centers that use these tips generally have over 87% pass rates! These tips are what all of the most successful testing centers have reported to us as their process for testing week.




1. Finish the curriculum a week early.


If you finish the curriculum a week early, you’ll have time to use the ACATestPrep quizzes and reviews most effectively. Wait until the last minute and you won’t know what you need to review! Finish every project, every challenge project, every worksheet.


2. Review using the Quizzes on ACATestPrep.


Our quizzes ensure that you’ve learned what you need to know when taking the test. The biggest benefit of the quizzes here over other resources you may have is that we link back to the exact video that covers the concept on anything you miss! If you missed a question, go back and watch the video- there will be a link to the exact video you need to review in the feedback section of your quiz. If it’s a hands-on skill in the application, do it in the application again. Students- DO NOT SKIP THIS STEP!


3. Relax on testing day.


Stressing on testing day can lower your score as much as not studying or finishing all the projects. If you do everything above- you’ll be ready for the real test. Don’t stress out and stay up all night cramming. Get a good night’s rest, a great breakfast, a little exercise, and then go knock the test down!!


Here’s the real deal- If you’ve done all of our projects and challenges, and review anything you don’t know the week before testing, you’ve got a darn good chance of passing! If you don’t… you’re rolling the dice! Don’t gamble on this, especially if you don’t get to test again if you don’t pass the first time (many people don’t pass the first time, but do on the second).


If you don’t get a second chance if you fail the first time.. the system outlined above and in the video is the BEST chance you have at knocking it down on the first try! Best of luck!


Quick Links for More Info:



Website Assistance

Where can I find the Privacy Policy?
That one’s easy. Right here.



How do I Upgrade my account with a code? (from class to campus)

If you are upgrading your existing account, you log in to your account and enter the code just like extending an account’s time.




HOWEVER– when you upgrade, you will not get to keep your remaining time on the existing account. We recommend that you just wait until the old account is used up, and then enter the code the last week of your existing account.

Here is a video demonstrating how to upgrade your account, and shows how you will LOSE existing time on your current account! If this is a problem, contact us and we’ll figure out a solution!



How do I extend my existing account with a code?

Great question! We’re only sure this works when you are extending another year on to your account, not changing the account type (from class to campus, for example).




The trick is to log in to ACATestPrep.com with your TEACHER account first. Then, click the link in the email to extend your account. Enter your discount code like you did the year before, and you can change the student password if you need to.

Click submit and your account is extended!



How can I see when my membership expires?
This one is easy- just visit your Membership account page!



I'm getting intermittent/inconsistent errors. Any tips?

Yes! This is the hardest thing to troubleshoot because it’s inconsistent. But that normally points toward a computer problem, not a network or website problem. If you have any of the following problems, please watch the video to completely clear your cache instructions are at RefreshYourCache.com for every major browser.



Confirming it’s the Cache: Try using an incognito window. If that solves the problem- it’s definitely your cache, and there may be a network policy in your district that won’t allow you to flush the cache. Your IT department may need to help.


If the instructions on RefreshYourCache.com don’t work (or only work temporarily), but incognito windows do…  you’ll have to do what we call an aggressive cache dump, detailed below.




Tips:

  • Flush ALL DATA for ALL TIME– everything has to go. Good idea to do the first day of school with every class.
  • Turn off and Reboot computer after flushing everything– I know it shouldn’t make a difference, but often it does!
  • Every Student, Every Computer- this is a computer setting saved locally with the user login. Each student will have to do this on each computer they use. If it’s fixed for Joe 2nd hour, it won’t work for James 3rd hour using the same computer. If either moves to a different computer, they’ll need to do it again.
  • Change the Student Password: This may help reset the key for login. Instructions are here.
  • If the above doesn’t work, try again- Did you really delete EVERYTHING? ALL data, even the stuff you think couldn’t possibly affect it? Be sure to scroll and make sure you didn’t forget to check ANY of the boxes for data to clear.

I have a computer that's stuck on an error, the rest seem OK.
This is difficult to troubleshoot as all inconsistent problems are. Our first suggestion is to verify that you can access other sites.


Second, try to clear your browser cache. Sometimes computers load an old version of a page they saved on an earlier visit, this should clear it up.

Third, and I know it seems like it shouldn’t matter, reboot your computer. It’s been too many times that I refused to reboot thinking “It’s the web, it can’t be my computer!” only to discover that rebooting fixed it.

If none of those ideas work, drop us a line.



The project files won't open, what's wrong?

The project files are zipped, and need to be extracted before the app can access them. HERE IS A VIDEO FOR WINDOWS on Unzipping files downloaded from the site. 




We also have THIS VIDEO WITH HELP FOR THE MAC.





How do students log in?

All users can login using the login page found here


If you’ve forgotten your student login information, that can be found on the Teacher’s My Class Page.

How do I sign up with a code?

No problem! It’s really easy. To make it even easier, we’ve recorded a quick video to walk you through it!





Can you explain seats and users?
Sure, we know this part is a bit confusing. Our product works via seats. So when you subscribe, you’ll get a seat license. Those seats can be used for ALL OF YOUR CLASSES! If you have a 33 seat license and use it for all 6 periods, all 198 students can use the tutorials.


The seat limit is the number of students that can be logged in at once. Students from EVERY SINGLE CLASS can log in to the student account as long as you don’t go over the SEAT limit for your account.



How do I purchase a subscription?

Your best bet is to go through a Certiport Rep. They can take purchase orders from schools! They have great discounts they obtained by making a large bulk purchase and passing on the discounts to their customers. You can find your Certiport Rep by using the form at THIS PAGE.


If you aren’t doing ACA Certifications on your campus, please use the contact form to contact us directly or simply sign up using a credit card!  If you get a chance to see any of the team speaking, we often have discounts available for attendees to our workshops!!



I'm getting an error that says Flash:Video file not found.

Just refresh the page to fix that. The videos time out after a certain amount of time if the page loads and the video doesn’t play. Schools often have limited bandwidth, so we use this feature to keep the site running as smooth as possible in classrooms!





Can I reset my password/email address or my student password?

Of course! To change your student password, you can change that at the bottom of your Profile Page available in the upper right corner of your screen when you’re logged in. On the same page you can also change all your information EXCEPT your username. Usernames are NOT changeable as mentioned in the welcome instructions and video.







Help! I've forgotten my password!

No worries! CLICK THIS LOST PASSWORD LINK to recover it. 




This requires that you have access to the email used when you created the account. If you don’t, please contact us for assistance



Help! I've forgotten my password!

No worries! CLICK THIS LOST PASSWORD LINK to recover it. 




This requires that you have access to the email used when you created the account. If you don’t, please contact us for assistance



Help! I've forgotten my password!

No worries! CLICK THIS LOST PASSWORD LINK to recover it. 



This requires that you have access to the email used when you created the account. If you don’t, please contact us for assistance